Privacy Policy

Life Baker Online School provides mobile-first learning support for primary and secondary school learners. This Privacy Policy explains how we collect, use, protect, and manage information when students, parents, or guardians use our website and mobile app.

Information We Collect

We may collect the following information when you create an account, use the app, contact support, purchase learning access, or complete learning activities:

• Account information such as name, email address, class level, and login details.
• Learning activity such as enrolled subjects, watched lessons, quiz attempts, scores, course progress, notes, and study activity.
• Payment-related information processed through trusted payment providers. We do not store full card details.
• Device and technical information such as device type, app version, crash logs, and usage diagnostics needed to keep the app reliable.
• Support messages, enquiries, and communication details when you contact us.

Children and Student Data

Life Baker Online School is designed for school-age learners and may be used by children with the involvement of parents, guardians, or schools. We only collect information needed to provide learning access, track academic progress, support users, and keep accounts secure. Parents or guardians may contact us to ask about their child’s data, request correction, or request deletion where legally permitted.

How We Use Information

We use information to:

• Create and secure learner accounts.
• Provide access to lessons, subjects, quizzes, subscriptions, and progress tracking.
• Show learning history, quiz results, recommendations, and academic progress.
• Process payments and confirm purchases.
• Send important account, support, and service messages.
• Improve app performance, fix bugs, and protect against misuse.

Sharing of Information

We do not sell student or parent personal information. We may share limited information with service providers who help us operate the platform, such as hosting providers, payment processors, analytics, communication, and support tools. These providers are expected to protect the information and use it only for the services they provide to us.

Data Security

We use reasonable administrative, technical, and organisational safeguards to protect user information. No online service can guarantee absolute security, but we work to protect accounts, payments, learning records, and communications from unauthorised access.

Data Retention

We keep information for as long as needed to provide learning services, meet legal or accounting obligations, resolve disputes, prevent fraud, and support users. When information is no longer needed, we may delete or anonymise it.

Your Choices and Rights

You may contact us to request access, correction, or deletion of personal information connected to an account. Some information may need to be retained where required for legal, security, payment, or legitimate business reasons.

Third-Party Services

The app and website may use third-party services for payments, video hosting, analytics, notifications, and support. These services may process information according to their own privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make important changes, we will update the date on this page and may notify users through the app, website, or email where appropriate.